Service Level Agreement Cloud Services

October 6th, 2021| Posted by admin
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The agreement should specify each party`s responsibilities, acceptable performance parameters, a description of the applications and services covered by the agreement, procedures for monitoring service levels, and a timetable for riot resolution. “priority support customers” means customers who have a qualifying account plan, server configuration, or other agreement with MODX that entitles them to the priority support response, as described in the cloud support policy (see below). Among the customers who qualify are customers with a managed cloud, high availability configurations, private servers or in the Business or Enterprise plan. Service availability: the time available for the usage service. This can be measured from the time window, for example between the hours of 8.m and 6 P.m.

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